Customer Service Certification:
Professionalize Your Workforce with Industry-based Certification
Lead the way to National Professional Certification in Customer Service
 National Professional Certification in Customer Service is an industry driven and endorsed credential that helps employers identify qualified professionals, and recognizes the qualifications of employees, job seekers, and students.
The computer-based Customer Service Assessment is the vehicle to achieving certification; it is the key to questioning and documenting an individual's achievement of the knowledge and skills in the industry-based Customer Service Skill Standards.
The importance of Industry Certification
Industry-based certification demonstrates competency in the most important skills that industry experts require for high performance in their workplace. Certification is derived from a set of skill standards, which spell out the fundamental knowledge, skills, and abilities that both current and prospective employees should have in order to succeed in related jobs and careers.
The National Professional Certification in Customer Service is based on Customer Service and Sales Skill Standards, developed with employers and employees from the retail, wholesale, personal services, and real estate industries.
The Certification was designed to capture the core Customer Service duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries. As such, it is appropriate for anyone interested in obtaining a job or pursing a career in retail and other customer service focused industries. These include workplaces such as retail stores, warehouses, flower shops, hair salons, rental car companies and many more business that value customer service skills. High school and older students, adults, incumbent workers, transitioning and potential employees all can benefit from a portable credential that demonstrates their qualifications as a customer service professional.
About the Assessment
The 70-question Assessment comprises real-life customer service situations, some delivered through video and audio; with questions presenting possible courses of action. The assessment relates to four work functions identified in the Customer Service Skill Standards:
- Learns About Products or Services
- Assesses Customer Needs
- Educates the Customer
- Meets Customer Needs and Provides Ongoing Support
- The Assessment is delivered via the Internet; however, it must be proctored and other minimum requirements/specifications must be met. The highly interactive assessment takes about an hour to complete. Candidates receive their score report as soon as they finish the assessment.
Where to take the test
The test can be taken at one of our private assessment sites or at one of our technical partner’s testing sites across the country. Companies, schools, and training organizations may apply to become a private assessment site and offer the exam at their testing center. For more information on becoming a site, please contact Shana Mack.
In Texas, contact TREF for certification locations throughout the state!
NRF Foundation
325 7 th Street NW
Suite 1100
Washington , DC 20004
Tel: 202-783-7971
Fax: 202-737-2849
www.nrf.com
For more information, contact:
Shana Mack
Certification Manager
202-626-8182
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EDUCATION NEWS
Fall 2007
Retail Human Resource Workshop
May 9, 2007
Annual Golf Scholarship Fundraiser! Battlefield Golf Course in Houston, Texas. To register, send an email to info@tref.info, or register on-line at www.txretailers.org.
January 1, 2007
Summer Internship available for college students. Apply to info@tref.info.
May 10, 2006
Organized Retail Theft Conference to be held in Houston. - Click Here for more.
February 1, 2006
Retailers Donate $250,000 to College for all Texans Foundation to aid graduating seniors. - Click Here for more.
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